Interscope Records would like to make consumers of Madonna's MDNA World Tour Blu-ray disc aware that the concert will be seen at its most optimal quality by properly adjusting the settings on your television to "Normal/Movie" mode rather than "Dynamic/Enhanced" mode.
Older Blu-ray players or those without a firmware upgrade may experience glitches when navigating the Blu-ray menu. Follow the manufacturer's instructions to upgrade firmware.
Due to an error in manufacturing that has compromised the 5.1 audio in the US, a full recall of the Blu-ray disc will be issued in the US. No other markets will be affected.
We apologize for this inconvenience.
From Interscope Records
September 22, 2013
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Possibly there is no one to blame...Computers, although very advanced, can still not function correctly...It's just something that can't be anticipated...Apology accepted...
This is great news! How will we know what to do or how/ when to proceed with the recall situation. Do we exchange / return at the same place it was originally purchased? Thank you
There should recall all the blu rays around the world, I live in the UK and mine is awful shocking sound and bad picture quality. Someone listen to the fans, come on Interscope sort this mess out and not just for the US
This is interesting. I'm gonna do it :)
When and how the recall process will start? If I purchased it via Amazon.com should the recall be done by Amazon? Kindly inform, tks MADONNA FAN # 1
So what do we do now? And can it be fixed?
nobody's perfect !! thanks for this statement interscope records- i hope there will be an official announcement when we can re-order ?
So what does this mean for us who purchased the faulty Blu-ray disc in the US? Is there an exchange coming?
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